| PM – Call Centre Operations (CDACT/PMR/01) |
IT system integration project management; large-scale IT and call center project expertise; knowledge of emergency response operations, CAD systems, telephony, GIS integration; IT infrastructure, networking, databases; workforce management, SLA/KPI monitoring; regulatory compliance, data privacy and security standards |
End-to-end planning, execution and management of emergency response call center operations; integration of CAD, ACD/IVR, CRM, GIS and telephony systems; coordination with government stakeholders, vendors and emergency services; monitoring SLAs/KPIs; managing teams and resources |
| PM – Server Admin (CDACT/PMR/02) |
Data center solutions; installing, configuring and maintaining servers; Windows/Linux/UNIX OS expertise; performance monitoring, patch management, user access management; backup and disaster recovery; server security practices; documentation and collaboration |
Installing, configuring and maintaining servers hosting critical call center and dispatch applications; ensuring high availability, reliability and security; monitoring system performance; applying patches; managing storage; implementing backup/disaster recovery; troubleshooting hardware, software and network issues |
| PM – Network Expert (CDACT/PMR/03) |
Network, application and data security expertise; firewall, IDS/IPS, VPN, endpoint protection; vulnerability assessment, penetration testing, threat analysis, incident response; ISO 27001, NIST, GDPR or HIPAA compliance frameworks; security monitoring, risk management, encryption and access controls |
Protecting applications and data from security threats and vulnerabilities; implementing and managing firewalls, IDS/IPS, VPN, and endpoint protection; risk assessment, vulnerability testing, incident response; ensuring data privacy and regulatory compliance; establishing security policies; monitoring for potential breaches; maintaining 24/7 secure emergency response environment |
| PM – Delhi/Patna/Bengaluru (CDACT/PMD/04, PMP/05, PMB/06) |
Backend and Java ecosystem (Java, Spring, Spring Boot, Hibernate/JPA, Maven, Git, RESTful web services, microservices); OR Frontend and web technologies (HTML, CSS, Bootstrap, JavaScript, Node.js, PHP, React, jQuery, GIS libraries); OR Databases (PostgreSQL, PostGIS, MongoDB, Elasticsearch, Cassandra); OR Networking (Data center/Corporate/Campus network management, BGP/VLAN/VPN/IPv6, CCNA/CCNP); OR AI/Data Science (AI, ML, Deep Learning, image/video analysis, TensorFlow, Keras, CUDA DNN, MATLAB); OR Other skills (Apache Kafka, Agile, Cloud-based development, RDBMS/NoSQL) |
Project management for ERSS and allied projects |
| SPE – Database Admin (CDACT/SPR/01) |
IT sector experience as database admin; relational, NoSQL and cloud database expertise; SQL and scripting for automation; database design, performance optimization, backup and recovery; OS, networking and security; high availability, replication and compliance standards |
Design, manage and maintain mission-critical databases supporting call handling, dispatch and reporting; ensure high availability, data integrity and security; implement backup, recovery and disaster recovery strategies; performance monitoring, query optimization, user access management; support integration with CAD, GIS, telephony and call center systems |
| SPE – Contact Center Expert (CDACT/SPR/02) |
Contact Centre implementation experience; ACD, IVR, CTI, CRM and workforce management tools; omnichannel communication platforms (voice, chat, email, video); call flow design and backend integration; performance monitoring, reporting and analytics |
Design, implement and manage call center technologies for efficient management of emergency calls; integrate ACD, IVR, CTI, CRM, omnichannel platforms with CAD, GIS and telephony; monitor performance, optimize workflows, ensure SLA and quality standards compliance; provide technical guidance to improve customer and responder experience |
| SPE – CAD Expert (CDACT/SPR/03) |
Contact Centre Computer Aided Dispatch (CAD) application experience; implementing, configuring and managing CAD systems in emergency response/dispatch environments; call intake, incident management and dispatch workflow knowledge; integration of CAD with GIS, telephony and radio communication; system monitoring, troubleshooting, high availability assurance |
Implement, configure and maintain CAD systems managing emergency call intake, incident logging and real-time dispatch of resources; integrate CAD with telephony, GIS, radio communication and mobile data systems; monitor system performance; troubleshoot; ensure data accuracy; train users on system functionality; maintain 24/7 uninterrupted emergency operations |
| SPE – IT Security Expert (CDACT/SPR/04) |
Network design/solution experience; LAN, WAN, WLAN and VPN environments; routers, switches, firewalls and load balancers; network protocols, IP addressing and routing; performance monitoring; access control and intrusion prevention; high availability and disaster recovery; cloud networking, SDN and network automation tools |
Design, configure and maintain network infrastructure supporting critical emergency communication and call center operations; manage LAN, WAN, VPN and wireless networks; ensure high availability, security and performance of connectivity between call center applications, CAD, GIS, telephony and field units; monitor network status; implement security controls; ensure 24/7 uninterrupted services |
| SPE – Thiruvananthapuram (CDACT/SPT/06) & Delhi (CDACT/SPD/05) & Bengaluru (CDACT/SPB/08) |
Backend and Java ecosystem; OR Frontend and web technologies (GIS libraries: Leaflet, OpenLayers, React-Leaflet; GeoServer, PostGIS); OR Databases (PostgreSQL, PostGIS, MongoDB, Elasticsearch, Cassandra); OR AI/Data Science (AI, ML, Deep Learning, TensorFlow, Keras, CUDA DNN, MATLAB); OR Networking (data center/corporate/campus network management, CCNA/CCNP); OR Hardware design and development (digital/analog circuit design for IoT, PCB design, circuit simulation tools) |
Design and development |
| SPE – Application Security (CDACT/SPT/07) |
Strong experience in Application Security/VAPT; Burp Suite, Snyk, Nessus or equivalent tools; OWASP Top 10 and OWASP ASVS knowledge; web application architecture; Java, Node.js or similar backend technologies; CEH, GWAPT, OSCP or equivalent certifications (desirable) |
Manual and automated application security testing for web/mobile applications; SAST, DAST and SCA activities; threat modeling; identifying and tracking application security vulnerabilities with remediation guidance; preparing security assessment reports; communicating findings to development teams; collaborating during vulnerability remediation |
| PE-Exp (CDACT/PET/01) |
Backend and Java ecosystem; OR Frontend and web technologies with GIS libraries; OR Databases; OR AI/Data Science; OR Networking; OR Hardware design and development (digital/analog circuit design for IoT, PCB design) |
Development activities in the relevant domain |
| PE-Exp – Application Security Testing (CDACT/PET/02) |
Application Vulnerability Assessment and Penetration Testing (VAPT); Burp Suite, Snyk, Nessus or equivalent; OWASP Top 10 and OWASP ASVS; web application architecture; Java, Node.js or similar backend; CEH, GWAPT, OSCP or equivalent (desirable) |
Manual and automated application security testing (web/mobile); SAST, DAST and SCA; threat modeling; vulnerability identification and remediation tracking; security assessment reports; collaboration with development teams |
| PE-Exp – SOC Analyst / SIEM Monitoring & Threat Analysis (CDACT/PET/03) |
SOC, SIEM Monitoring, Threat Analysis, Log Management and Security Incident Handling; Wazuh, Splunk, ELK Stack, IBM QRadar, ArcSight or equivalent SIEM tools; log analysis from Windows/Linux servers, network devices, firewalls, IDS/IPS, EDR, web and database servers; security event correlation, alert triage, threat detection, incident investigation; scripting (Shell/Python) for automation and log analysis; CEH, CSA, CompTIA Security+, ISO 27001 or equivalent (desirable) |
SOC Operations – Monitor and analyze security alerts/events from SIEM platforms; configure and maintain SIEM tools; continuous security event monitoring and log analysis; develop, tune and optimize SIEM correlation rules; conduct threat analysis; proactive log review and threat hunting (IoCs); integrate threat intelligence feeds; support incident response; generate daily/weekly/monthly security monitoring and incident reports |
| PE-Fresher (CDACT/PFT/01) |
Not Applicable |
Software development activities |
| PA-Fresher – Support Engineer (CDACT/PAR/01 & CDACT/PAT/02) |
Networking concepts; hardware and software installation; call centre support operations; database; virtual machines; Linux operating systems |
Technical support at Emergency Response Support System (ERSS Dial 112) 24/7 call centre operations |
